FAQs

General

Q: How do I book a pickup?
A: Easy! Use the “Schedule Pickup” button on our site or message us directly on WhatsApp.

Q: Where do you operate?
A: We currently serve in UAE and are expanding soon.

Q: What are your hours?
A: Pickups run from 8 AM to 10 PM, 7 days a week.

Laundry & Cleaning

Q: What services do you offer?
A: Wash & fold, wash & iron, dry cleaning, monthly plans, and hotel-style home care.

Q: Do you clean delicate or designer clothes?
A: Yes. We offer professional dry cleaning for delicate and luxury items.

Q: Is there a minimum order?
A: AED 30 for one-time orders. No minimum for monthly subscribers.

Delivery & Turnaround

Q: How fast is the service?
A: Standard delivery is 24–48 hours. Same-day service is available for an extra charge.

Q: Do you charge for pickup and delivery?
A: No, it’s always free within our service areas. But there is a minimum order spent.

Subscriptions

Q: How do monthly subscriptions work?
A: Tell us your needs, and we’ll create a custom plan with weekly pickups, preferred delivery slots, and discounted rates.

Q: Can I pause or cancel anytime?
A: Absolutely. Just drop us a message.

Payments & Support

Q: How do I pay?
A: Cash on delivery, or by card. WhatsApp us for details.

Q: Who do I contact if something goes wrong?
A: We’re always available on WhatsApp quick replies, by real humans.